Privacy Policy

1. Introduction

CentralKnowledgeDock ("we," "us," or "our") pledges to protect your privacy. This document, our Privacy Policy, details the manner in which we collect, employ, reveal, and protect your data when you engage with our website centralknowledgedock.sbs or utilize our services for yacht chartering.

Your use of our offerings implies agreement to the terms laid out in this document. Our practices are in accordance with privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other correlated privacy statutes within Canada.

2. Information We Collect

2.1 Personal Information

We capture personal details provided willingly by you when engaging with us in activities such as:

• Making a yacht charter reservation
• Reaching out to us through our website or via telephone
• Signing up for our news updates
• Completing our online forms
• Taking part in our surveys or promotional events

The types of personal data we may collect include:

• Your name and contact details (such as email, phone number, and address)
• Payment details (which are securely processed by third-party vendors)
• Your preferences for chartering and any specific requirements
• Your emergency contact details
• Any dietary needs or health-related information that you choose to provide

2.2 Automatically Collected Information

A visit to our website will result in the automatic collection of certain device and usage data:

• Your IP address and associated location details
• Type and version of your browser
• The web pages you've visited and the amount of time you spent on our site
• The websites you visited prior to ours
• Specifics about your device (such as type, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

To augment your experience with our website, we utilize cookies and similar tracking solutions. These technologies aid us in:

• Maintaining your preferences
• Assessing our website's performance and usage
• Delivering content tailored to your interests
• Enhancing the services we provide

Preferences for cookies can be adjusted using your web browser's settings or our consent management tool.

3. How We Use Your Information

The information we gather is used for purposes such as:

• Provision of Services: To enable yacht chartering services, manage reservations, and correspond about your bookings
• Client Support: For addressing inquiries and offering assistance
• Processing of Payments: To facilitate payment transactions and handle accounts
• Security and Protection: To safeguard the integrity of our operations and to prevent fraudulent conduct
• Promotion: To send you marketing content and updates, should you grant permission
• Enhancement of Website: To study user interaction patterns and improve our site's functionality
• Adherence to Law: To comply with prevailing laws and legal norms

4. Disclosure and Sharing of Information

We respect your privacy and do not sell, trade, or lease personal data to external parties. Our sharing of your data may occur under circumstances such as:

4.1 Service Partners

Third-party service providers that we trust may access your information for assisting us in various areas, including but not limited to payment processes, site hosting and maintenance, email campaigns, performance monitoring, and customer service activities.

4.2 Legal Obligations

Your details may be disclosed when mandated by law or in response to legal proceedings, subpoenas, or to investigate suspected unlawful activities or emergencies.

4.3 Business Transactions

In the scenario of a merger, corporate acquisition, or asset sale, your information may be part of the transferred assets.

5. Security Measures for Data

We apply suitable technical and organizational safeguards to secure your personal details from unauthorized access, adjustments, exposures, or destructions. Our security measures encompass encryption, secure servers, access controls, periodic evaluations, and employee education.

However, we acknowledge that no method is impenetrable, and absolute security of your data cannot be guaranteed.

6. Data Retention

Your personal details are retained only for as long as necessary to fulfil the intended purposes, or as long as the law requires. The typical periods for retaining data include:

• Reservations: 7 years for taxation and legal reasons
• Marketing Communications: Until you decide to opt-out or request deletion
• Analysis of Website Interactions: 26 months
• Customer Service Records: 3 years following the last interaction

7. Your Rights and Choices

You have rights including, but not limited to, accessing, amending, deleting (subject to legal bounds), transferring your data, declining marketing communications, and directing your cookie preferences. For exercising these rights, reach out to us as specified below.

8. External Services

8.1 Google Analytics

For insights into how our site is used, we employ Google Analytics. An opt-out is available through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Interactions

Links to social media platforms are provided on our site, each with its own privacy practices.

8.3 Payment Processing Firms

We engage the services of third-party payment processors that are in compliance with PCI DSS standards.

9. Cross-Border Data Transfers

There may be a transfer and processing of your data in countries other than United Kingdom. We make such transfers with the observance of adequate protections as demanded by relevant data privacy legislations.

10. Privacy of Minors

Individuals under the age of 13 are not the intended audience of our services, and we do not knowingly accumulate their data. If we learn that a minor has provided us with details, we urge you to contact us immediately.

11. Modifications to the Privacy Policy

Adjustments to this Privacy Policy may be made to reflect evolving practices or legal stipulations. We will inform you of any updates by posting the revised policy, emailing registered users, or exhibiting a notification on our site. Continued usage following the amendment date indicates your acceptance of the changes.

12. How to Contact Us

For inquiries regarding this Privacy Policy or our data handling practices, please contact us at:

13. Conformance to Google Ads User Consent Principles

We adhere to the policies delineated for Google Ads user consent. Your preferences regarding cookies and tracking can be altered at any time through our cookie settings feature.